Delivery Terms & Conditions

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Order Processing

All orders are processed Monday–Friday (excluding UK bank holidays). Once your order has been confirmed, you will receive an order confirmation email.

Please allow 1–3 working days for your order to be processed before dispatch.

During product launches, promotional periods, sales, or high-demand periods, dispatch times may take slightly longer. We will always communicate any significant delays.

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UK Delivery

All UK orders are sent via a tracked delivery service.

Standard Delivery:
Estimated delivery: 2–5 working days after dispatch.

Express Delivery:
Estimated delivery: 1–2 working days after dispatch.

Once your order has been dispatched, you will receive tracking information via email.

Please note: delivery times are estimates and may vary due to courier delays, weather conditions, peak periods, or circumstances outside of Zubi Studios’ control.

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Pre-Orders

Some Zubi Studios products may be available as pre-orders.

If you purchase a pre-order item, your estimated dispatch date will be clearly stated on the product page.

If your order contains both in-stock and pre-order items, your full order will be dispatched once all items are available unless otherwise stated.

Delivery Address

Customers are responsible for providing the correct delivery address at checkout.

Zubi Studios cannot accept responsibility for parcels delivered incorrectly due to incorrect or incomplete address details provided by the customer.

Missed Deliveries

If you are unavailable when delivery is attempted, the courier may leave your parcel in a safe place, with a neighbour, or arrange a further delivery attempt.

Please use your tracking information to manage your delivery where available.

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Lost or Delayed Parcels

Once an order has been dispatched, Zubi Studios is not responsible for delays caused by the courier.

If your parcel appears to be lost, please contact us and we will work with the courier to investigate.

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International Delivery

International delivery options and costs will be calculated at checkout.

Customers are responsible for any customs charges, import duties, or taxes applied by their country.

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Damaged Items

Please check your order upon arrival.

If your item arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Images/videos showing the issue

• Packaging images where possible

We will review the issue and provide the next steps.

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